FAQ

Product Information

We have an amazing product information manual available for your reference. This contains everything you need to know about Chrysanthos products! If we have missed anything or you have further questions, send us an email.

Most importantly, before using the Chrysanthos range ensure your kiln is calibrated correctly and you have read the instructions on the bottle.

Products and sizes not available online can be viewed in our catalogues for purchase if you are a distributor, small manufacturer, or wholesaler.

Alternatively, you can check in with your local distributor or check out our international website.

Shipping and Returns

  • Orders are posted out after payment confirmation by Sendle. We aim to have your order sent within 2 working days from our Melbourne warehouse. Please ensure details are correct at checkout as we cannot redirect these packages after dispatch.
  • Tracking numbers are provided for all orders once picked up by a courier.
  • Maximum weight for a parcel is 25kg. If your cart if over this amount you will not be able to progress to the checkout. Please contact us directly to place an order.
  • Free shipping for orders over $150 in metro Melbourne, Brisbane and Sydney.
  • We do not send to PO Boxes.

We do not accept returns on change of mind items. If a product is deemed to be faulty, we will replace or refund the item. Please contact us at admin@chrysanthos.com.au within 7 working days of receiving the goods.

For lost or damaged goods, there is coverage for up to the value of $1,500.

If damage to goods is due to poor packaging on our part, we will refund or replace the goods. Please email photos through to admin@chrysanthos.com.au within 7 working days of receiving the goods.

We only accept orders from Australia on this site. For international orders please visit www.chrysanthos.com

Ordering and Pricing

We accept all major Debit and Credit Cards.

Our prices listed online include GST.